By MenkaYuvraj, 27 August, 2026

Picture two AI agents built on the exact same underlying model.

One handles a single customer refund request and gets it right nearly every time. The other is asked to manage an entire customer's account over several weeks, and it starts making calls nobody signed off on. Same intelligence, wildly different reliability.

What changed wasn't the model. It was how far into the future the agent was allowed to plan before someone checked its work. 

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